{"id":1881,"date":"2020-01-13T07:30:51","date_gmt":"2020-01-13T07:30:51","guid":{"rendered":"https:\/\/www.groupactionlawyers.co.uk\/blog\/?p=1881"},"modified":"2024-07-08T09:34:45","modified_gmt":"2024-07-08T08:34:45","slug":"dixons-carphone-data-breach-fine-issued-by-ico","status":"publish","type":"post","link":"https:\/\/www.groupactionlawyers.co.uk\/blog\/dixons-carphone-data-breach-fine-issued-by-ico","title":{"rendered":"Dixons Carphone data breach fine issued by ICO"},"content":{"rendered":"<div class=\"row mt-3 mb-3\">\n<div class=\"col-lg-12\">\n<div class=\"text-center p-3\">\n<div class=\"alert alert-danger\" role=\"alert\">\n\t\t\t\t<i class=\"fas fa-exclamation-triangle\"><\/i> <b>UPDATE: PLEASE NOTE THAT WE ARE NO LONGER ABLE TO ACCEPT NEW CASES IN THIS MATTER.<\/b>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p>The Information Commissioner\u2019s Office (ICO) has issued their Dixons Carphone data breach fine, and the amount is the maximum penalty available under the old rules.<\/p>\n<p>This was a sustained cyberattack that lasted between July 2017 and April 2018, meaning that it has been dealt with in accordance with the Data Protection Act 1998. The GDPR that could have allowed fines to be up to 4% of a company\u2019s global annual turnover came into effect in May 2018; just weeks after the breach period ended. Had the breach period have lasted longer, a far greater penalty could have been issued. We have seen this with the <strong><a href=\"https:\/\/www.groupactionlawyers.co.uk\/blog\/ba-data-breach-fine-of-183m-sets-new-record\" target=\"_blank\" rel=\"noopener noreferrer\">provisional \u00a3183m issued for the British Airways data breach.<\/a> <\/strong><\/p>\n<p>We are representing people who are claiming compensation from Dixons Carphone (DSG Retail Ltd) as one of the dozens of data breach group and multi-party actions that our lawyers are fighting for justice in.<\/p>\n<p><!--more--><\/p>\n<h3><strong>Impact of the Dixons Carphone data breach fine<\/strong><\/h3>\n<p>The impact of the Dixons Carphone data breach fine has been substantial. This is the maximum penalty that the regulator has been able to issue in the case, which reflects their view on how serious the breach was.<\/p>\n<p>Some 14 million people had their personal data exposed. Included in this was the exposure of the details for around 5.6 million payment cards, which can put victims at an immediate risk of serious crimes like fraud and identity theft. Ultimately, this was a sustained attack that has affected a huge number of people, and it may well have been avoidable.<\/p>\n<p>Speaking about the fine and the investigation, the ICO\u2019s Director of Investigations, Steve Eckersley, has said:<\/p>\n<p><em>\u201cOur investigation found systemic failures in the way DSG Retail Limited safeguarded personal data. It is very concerning that these failures related to basic, commonplace security measures, showing a complete disregard for the customers whose personal information was stolen.<\/em><\/p>\n<p><em>The contraventions in this case were so serious that we imposed the maximum penalty under the previous legislation, but the fine would inevitably have been much higher under the GDPR.\u201d<\/em><\/p>\n<h3><strong>Is the fine justified?<\/strong><\/h3>\n<p>The Dixons Carphone data breach fine has been levied at the highest amount that it can be. This can only mean that the ICO see this as a very serious data breach, and on the face of what they have published, the amount of the fine appears to be justified.<\/p>\n<p>They have cited inadequate security arrangements with vulnerabilities caused by a failure to patch software; inadequate network segregation; and no local firewalls in use. It is also understood that they had not been properly testing their security.<\/p>\n<p>These are all simple things that can allow for data to be properly protected. When they are not in place, you are leaving an open goal opportunity for hackers to exploit, and criminals will go for the easier targets. They managed to get away with stealing data for around nine months, which goes to show just how bad their security practises where.<\/p>\n<h3><strong>Appeal<\/strong><\/h3>\n<p>It is understood that the Dixons Carphone data breach fine could be appealed, with the Chief Executive for the company reportedly saying that he is \u201cdisappointed\u201d with some of the ICO\u2019s findings.<\/p>\n<p>This could lead to a reduction in the level of the fine. However, given the ICO\u2019s publications about the breach so far, it seems to me that it could be hard to succeed with an appeal given the scale, and severity of the incident, and how avoidable it appears to be.<\/p>\n<div class=\"row mt-3 mb-3\">\n<div class=\"col-lg-12\">\n<div class=\"text-center p-3\">\n<div class=\"alert alert-danger\" role=\"alert\">\n\t\t\t\t<i class=\"fas fa-exclamation-triangle\"><\/i> <b>UPDATE: PLEASE NOTE THAT WE ARE NO LONGER ABLE TO ACCEPT NEW CASES IN THIS MATTER.<\/b>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>UPDATE: PLEASE NOTE THAT WE ARE NO LONGER ABLE TO ACCEPT NEW CASES IN THIS MATTER. The Information Commissioner\u2019s Office (ICO) has issued their Dixons Carphone data breach fine, and the amount is the maximum penalty available under the old rules. This was a sustained cyberattack that lasted between July 2017 and April 2018, meaning &hellip; <a href=\"https:\/\/www.groupactionlawyers.co.uk\/blog\/dixons-carphone-data-breach-fine-issued-by-ico\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Dixons Carphone data breach fine issued by ICO<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1882,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[70,89,79,1],"tags":[14,71,81],"class_list":["post-1881","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-breach-claims","category-data-breach-compensation","category-data-group-actions","category-latest","tag-class-actions","tag-data-breach","tag-group-action"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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News of the penalty came within days of the record-setting provisional fine that\u2019s been set for the British Airways data breach in the\u2026","rel":"","context":"In &quot;Data Breach Claims&quot;","block_context":{"text":"Data Breach Claims","link":"https:\/\/www.groupactionlawyers.co.uk\/blog\/category\/data-breach-claims"},"img":{"alt_text":"new government product safety office created","src":"https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/new-government-product-safety-office-created.png?fit=1200%2C414&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/new-government-product-safety-office-created.png?fit=1200%2C414&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/new-government-product-safety-office-created.png?fit=1200%2C414&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/new-government-product-safety-office-created.png?fit=1200%2C414&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/new-government-product-safety-office-created.png?fit=1200%2C414&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":1802,"url":"https:\/\/www.groupactionlawyers.co.uk\/blog\/does-the-british-airways-data-breach-fine-mean-compensation-for-victims","url_meta":{"origin":1881,"position":1},"title":"Does the British Airways data breach fine mean compensation for victims?","author":"Author","date":"15th July 2019","format":false,"excerpt":"The provisional \u00a3183m British Airways data breach fine means that the airline is set to be severely punished for the 2018 cyber-attacks that took place. Fines can be levied at up to 4% of a company's global annual turnover, and in the BA case, the fine is understood to equate\u2026","rel":"","context":"In &quot;Data Breach Claims&quot;","block_context":{"text":"Data Breach Claims","link":"https:\/\/www.groupactionlawyers.co.uk\/blog\/category\/data-breach-claims"},"img":{"alt_text":"court orders payout","src":"https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/court-orders-payout-min.png?fit=725%2C250&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/court-orders-payout-min.png?fit=725%2C250&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/court-orders-payout-min.png?fit=725%2C250&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/court-orders-payout-min.png?fit=725%2C250&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":1852,"url":"https:\/\/www.groupactionlawyers.co.uk\/blog\/british-airways-gdpr-fine-and-group-action-were-avoidable","url_meta":{"origin":1881,"position":2},"title":"British Airways GDPR fine and group action were avoidable","author":"Author","date":"13th November 2019","format":false,"excerpt":"Undoubtedly, the provisional British Airways GDPR fine in the sum of \u00a3183m, and the group action that could lead to an estimated cost of \u00a33bn, were both avoidable. All that was needed was for the airline to have had proper cybersecurity measures in place that could have prevented the 2018\u2026","rel":"","context":"In &quot;Data Breach Claims&quot;","block_context":{"text":"Data Breach Claims","link":"https:\/\/www.groupactionlawyers.co.uk\/blog\/category\/data-breach-claims"},"img":{"alt_text":"118 118 Money data breach","src":"https:\/\/i0.wp.com\/www.groupactionlawyers.co.uk\/blog\/wp-content\/uploads\/Fotolia_72077579_XS-Copy.jpg?fit=424%2C225&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1849,"url":"https:\/\/www.groupactionlawyers.co.uk\/blog\/gdpr-data-breach-rights-and-claiming-compensation","url_meta":{"origin":1881,"position":3},"title":"GDPR data breach rights and claiming compensation","author":"Author","date":"4th November 2019","format":false,"excerpt":"GDPR data breach rights have never been more prevalent in today\u2019s digitalised age, especially when we\u2019re seeing more and more breaches taking place all of the time. 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